Question 1

Who is Kylo built for?

Accepted Answer

Kylo is built for corporate service providers in Dubai and the wider UAE. If your firm handles company formation, visas, compliance, or related client work, Lead Qualifier helps you engage and qualify inbound demand on messaging channels.

Question 2

Which messaging channels does Kylo support?

Accepted Answer

Kylo runs AI agents on messaging channels such as WhatsApp and Instagram DMs. Connect and manage them from Channels in the app. Availability can expand over time as more channel connectors ship.

Question 3

What is Lead Qualifier?

Accepted Answer

Lead Qualifier is Kylo’s first agent. It engages inbound conversations on your connected channels, scores intent and fit, and can sync qualified contact fields to Zoho CRM when you enable CRM tools.

Question 4

Does Kylo keep a permanent chat archive?

Accepted Answer

No. Kylo stores WhatsApp transcripts encrypted at rest (AES-256-GCM) on UAE servers when enabled (default ON). You choose retention (30, 90, or 365 days; default 90) in Settings → Advanced. Transcripts are purged after your chosen window—not kept forever.

Question 5

How does Kylo handle conversation memory and transcripts?

Accepted Answer

These are separate controls. Encrypted transcript storage uses your retention setting (30 / 90 / 365 days; default 90). Agent context is conversation-scoped—it stays available while the conversation exists in Kylo and is removed when you delete the conversation or use Clear agent memory in Settings.

Question 6

Where do lead records live?

Accepted Answer

When you connect Zoho CRM and enable sync tools, captured lead fields are sent to your CRM under your control. Your CRM remains the source of truth, not Kylo.

Question 7

Where is Kylo data hosted?

Accepted Answer

Kylo’s production infrastructure — the app, database, cache, encrypted tokens, uploads, encrypted transcripts, and conversation-scoped agent memory — runs on servers in Dubai, United Arab Emirates. We do not store Kylo-controlled data on infrastructure outside the UAE. Meta, OpenRouter, and other providers may process message content in transit to deliver replies, as described in our Privacy Policy.

Question 8

How do credits and the free trial work?

Accepted Answer

Usage is metered with message credits (generally 1 credit per outbound agent message). Eligible accounts can start a free trial of Lead Qualifier with a limited credit balance. After signup you’ll complete profile details, choose a plan when required, and use Playground to test before going live on a channel.

Question 9

Do you offer an Enterprise plan?

Accepted Answer

Yes. Enterprise is for firms that need custom workflows, custom SSO, dedicated channel and CRM onboarding, or volume pricing across agents. There is no list price — contact us at kylo.ae/contact and we’ll scope a fit. Lead Qualifier remains available to start on a free trial or monthly plan.

UAE's first AI agents
for corporate service providers

Built for UAE corporate
service firms

What sets
Kylo apart

From first inquiry
to CRM-ready lead

Playground before go-live

Channel connections

CRM & integrations

Credits & usage

Connect the channels
& tools you already use

Choose the plan
that fits your firm

Lead Qualifier

Sales Consultant

Enterprise

Frequently Asked Questions

Ready to put AI agents
to work in your firm?

UAE's first AI agentsfor corporate service providers

Built for UAE corporateservice firms

What setsKylo apart

From first inquiryto CRM-ready lead